Funding and Measuring

IT and the Business must create a funding model in terms of business value and impact not just IT cost. IT investments must be measured on ROI and TCO of real business impact and be treated like any other business investment.

IT can enable the success of a company's strategy. For example a key business strategy to improve customer loyalty through better customer service can see IT as the key enabler to provide a single view of customer and customer self service.

But how can the IT contribution to key business strategies be measured against the IT cost. Each IT investment must be tracked against:

• Cost (TCO)
  development, maintenance and operational.
• Quality and service
  availability, accuracy and functionality.
• Risk
  business, organisational and technology.
• Value
  strategic, technical, ROI

Questions to ask yourselves

• How do you measure business impact of IT projects?
• How do you measure operational effectiveness?
• Do you track risk to the organisation and business strategies?

Supporting Services

ProSolveIT offer consulting expertise across the IT departments operations from assistance with IT strategy, technology implementation, support and skills development. Our services are designed to help IT adapt to the pressures of 21st Century IT.